General terms and conditions of sale

1 - Identification of the seller

Concept clim 3000 is the commercial name of the limited liability company IBL SERVICE with a capital of 20,000 euros, registered in the Créteil (94) Trade and Companies Register under number 390 870 889, Siret 39087088900032, APE 464 Z, whose head office is located at the following address

SARL IBL SERVICE : 69 Avenue Aristide Briand 94230 CACHAN - FRANCE

Customer Service :

+ 33 (0) (free, French and not surcharged)

Opening hours: Monday, Tuesday, Wednesday, Thursday and Friday

09:00 to 12:00 and 13:30 to 18:00

Article 1: General terms and conditions of sale

Any order placed on our online sales site (conceptclim3000) belonging to IBL SERVICE implies acceptance by the Buyer of these general terms and conditions of sale and waiver of his/her own general terms and conditions of purchase, including trade union conditions. This acceptance is deemed to be acquired if no reservation is expressed by the Buyer within 7 days.

The information contained in the catalogues and brochures, whatever the medium, is not binding on IBL SERVICE, which reserves the right to modify its products.

IBL SERVICE shall only be bound by any commitments that may be made by its representatives or employees subject to the agreement of IBL SERVICE. This agreement shall be deemed to have been given if IBL SERVICE does not contest it within 15 working days of receipt of the order. Any disagreement shall be notified to the Buyer within the same period. The contract of sale shall only be complete subject to acceptance by IBL SERVICE of the Buyer's request.

Article 2: Delivery time and right of withdrawal

Delivery times are based on the information available to IBL SERVICE on the day of the order.

Concept air-conditioning ensures a 24-hour start for accessories.

For electrical equipment, the product is tested before being packed and shipped, we ship within 48 hours.

Under no circumstances can a delay in delivery give rise to any compensation.
IBL SERVICE is automatically released from any commitment relating to delivery times.

- in the event that the terms of payment have not been respected by the Buyer.

- in case of force majeure.

- in the event of a shortage of raw materials.


According to article L121-20-1 of the French Consumer Code (the right of withdrawal applies only to 'private consumers' ), the consumer has a period of seven clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception of all shipping and return costs.
The period mentioned runs from the receipt of the good(s), and on a cancellation sent by registered mail with acknowledgement of receipt to

Reimbursement may be made within a maximum period of 30 days following the date on which the right was exercised.

Where the seven-day period expires on a Saturday, Sunday or public holiday or non-working day, it shall be extended until the first following working day.

Returns are to be made directly to the manufacturer whose address in France will be communicated on request. The present right of return can only be accepted for complete products (accessories, instructions, etc.), not manipulated, in their original packaging, in good condition and accompanied by a copy of the purchase order.

Items returned incomplete, damaged or soiled by the Customer will not be taken back.

Professional customers do not fall within the scope of article L121-20-1 of the Consumer Code and cannot cancel their order.

Article 3: Prices

The prices of IBL SERVICE are established ex works, either in Euros excluding taxes or in foreign currency.

They may be revised in the event of a significant and sudden increase in the price of raw materials or exchange rates. The terms and conditions will be defined, if necessary, in the special conditions.

Article 4: Transport and delivery - Insurance

Whatever the mode of transport, the shipment is made under the express responsibility of the Buyer.

All transport operations, insurance, customs, handling and delivery to the site are at the expense and risk of the Buyer, who is responsible for checking shipments on arrival and exercising any recourse against the carriers. If IBL provides transport on behalf of the Buyer, the contract with the carrier chosen by IBL will automatically be concluded with an "INSURANCE" covering the amount of the order. In the event of non-delivery due to the carrier, IBL will activate the insurance and may send a second order at no extra cost to the customer.

In case of delivery by IBL SERVICE, the Buyer is obliged to make his reservations upon delivery. These reservations shall be recorded on the delivery note. Any subsequent claim cannot be taken into consideration.

In the event of collection by the customer from IBL SERVICE, the products shall be deemed to have been inspected at the time of collection. Under no circumstances shall the removal of materials by the Buyer give rise to a transport credit.

Each delivery is accompanied by a delivery note detailing the products delivered. The Buyer must inform IBL SERVICE without delay of any discrepancies.

In the absence of reservations, deliveries by IBL SERVICE shall be deemed to have been made at the time of receipt, correctly and in accordance with the delivery note.

In the event of "breakage" after unpacking, IBL will pay for the shipment and replacement of the broken item.

Article 5: Retention of title and payment

5.1. Retention of title

The transfer of ownership of the item sold is subject to payment by the Buyer of the price on the due date or dates in accordance with the law of 12 May 1980. However, the risks are transferred upon delivery.

By express agreement, IBL SERVICE's sales contracts are always concluded under the resolutory condition of full payment by the Buyer on the due date(s).

5.2. Resale or use

The goods remain the property of the seller until full payment of their price. IBL SERVICE hereby authorises the Buyer to resell or use the designated goods subject to the condition that the Buyer shall pay the full price of the goods as soon as they are resold. The corresponding sums shall be pledged to IBL SERVICE in accordance with article 2071 of the French Civil Code, and the Buyer shall become the sole custodian of the price.

5.3. Payment - general conditions of sale

The payment is made according to the modalities provided for at the time of the order. The granting of payment terms is a simple tolerance granted by IBL SERVICE according to the Buyer's references. IBL SERVICE reserves the right to withdraw this facility without recourse for the Buyer and without reduction of the price, in case of deterioration of these references.

In the event of payment by accepted draft, the Buyer is obliged to return the acceptance within eight days of receipt of the invoice or the corresponding statement. In the case of cash payment by cheque, the Buyer is obliged to make payment upon receipt of the invoice. In such cases, no further deliveries shall be made until the bill of exchange or cheque has been received by IBL SERVICE.

If payments are not made on the dates agreed between the parties, IBL SERVICE reserves the right to take back the delivered item and, if it sees fit, to terminate the contract. The costs of any kind related to this take-back operation shall be borne by the Buyer.

A bill of exchange or any other document creating an obligation to pay does not constitute a payment within the meaning of this provision.

Regardless of any agreements previously concluded, any sums remaining due shall become immediately payable in the event that one of the payments is not made on the date set.

A delay in payment of more than 8 (eight) days in relation to the due dates, or a suspension of payment in any form whatsoever, will result, regardless of the method of payment provided and without prior formal notice:

- the return of the material to IBL SERVICE.

- the right to retain the down payments that have been made, up to 50% of the selling price.

- the right for IBL SERVICE to suspend the execution of other orders that may have been accepted, notwithstanding any damages.

The same delay will result, after prior formal notice by registered letter with acknowledgement of receipt remained unsuccessful within eight days:

- interest on arrears at the rate of 1.5 times the legal interest rate in force on the amount including tax of the   

  Claim, from the contractual date of payment until the day of payment. In France, the   

  Invoicing of interest shall be subject to VAT at the current rate.

- a contractual penalty of 12% of the amount including tax of the claim, with a minimum of 150 euros, in the case of  

  Where the Buyer's default has forced IBL SERVICE to initiate pre-litigation proceedings.

- the invoicing of expenses of any kind incurred by IBL SERVICE or charged to it.

Article 6: Guarantees

6.1. Standard and Premium Products

Except for special orders, the products sold by IBL SERVICE considered as "Standard" are guaranteed parts and labour for 1 year (excluding accessories and wearing parts and excluding transport) of wear and tear and for a maximum of 5 hours of semi-intensive use per day. The wearing parts are guaranteed for 6 months in case of breakdown. The guarantee starts from the delivery date of the order. The "PREMIUM" version of the custom-made products are only guaranteed for 2 years (excluding accessories and wearing parts and excluding transport), for a maximum intensive use of 7 hours per day.

6.2. Specific products

IBL SERVICE products manufactured specifically to customer specifications, including specifications, are guaranteed for a period of one year from the date of delivery. This warranty is only valid for use in accordance with the contractually agreed conditions.

6.3. Procedures for exercising the guarantee

The warranty is limited to the outright replacement of parts recognized as defective by IBL SERVICE's technical department. The outward and return postage shall be borne by the Buyer.

All warranty claims must be accompanied by the faulty part and indicate the number of the machine and the date of commissioning.

Unless a hidden defect has been proven, wearing parts are excluded from the warranty. Any abnormal use of the equipment, modification made to the equipment by an unauthorised person without the agreement of IBL SERVICE, the use of non-original spare parts, shall result in the loss of the guarantee claim.

In order to be able to invoke the benefit of these provisions, the Buyer must notify IBL SERVICE, without delay and in writing, of the defects which it attributes to the product and provide all justifications as to the reality of these defects. The Buyer shall give IBL SERVICE every opportunity to ascertain the defects and to remedy them.

6.4 Out-of-warranty intervention

Interventions and replacements of parts carried out outside the guarantee by IBL SERVICE's after-sales service will be subject to an initial estimate. The costs of travel and after-sales service by IBL SERVICE technicians shall be borne by the Buyer.

 6.5. Spare parts

Apart from latent defects, IBL SERVICE is only responsible for the conformity of the part with its specifications.

It is up to the Buyer to choose the spare part according to his constraints of use and the results he expects from it.

Under no circumstances can a change of part on a set extend the warranty period of that set.

6.6. Force majeure

IBL SERVICE shall be released from its contractual obligations in the event of force majeure. All the events usually referred to in the relevant case law shall be contractually assimilated to force majeure and shall constitute grounds for the termination or suspension of IBL SERVICE's obligations without recourse by the Buyer.

 Article 7: Intellectual or industrial property & reproduction rights

The Customer acknowledges IBL SERVICE's industrial and intellectual property rights in respect of the documents that may be handed over to it when the order is placed.

The plans, models or any other technical documents issued by IBL SERVICE and given to the Customer are and remain the full and entire property of IBL SERVICE. The Customer undertakes to respect and to ensure that its employees respect the strictly confidential nature of such documents. They may not, without the prior written consent of IBL SERVICE, be communicated or handed over to any person, nor used otherwise than in the context of relations with IBL SERVICE, and they shall be returned without delay, upon its first request.

Any reproduction or representation, even partial, by any process whatsoever, of these documents, photos, videos, texts, graphic charter, made without the written permission of IBL SERVICE is illegal and constitutes an infringement. After being established by a bailiff, IBL SERVICE reserves the right to lodge a complaint with the relevant court.

Any use of our Trademarks without the written permission of IBL SERVICE is unlawful and constitutes an infringement.

Failure to comply with this obligation may result in the immediate cancellation by IBL SERVICE, without any formality or procedure whatsoever, of all orders in progress at that time, without prejudice to any damages that IBL SERVICE may claim.

Article 8: Responsibilities & Insurance

8.1. Technical obligations

For standard catalogue products, IBL SERVICE is only responsible for the conformity of its product with the specifications in its technical documents under the specified standard conditions of use.

For standard products on catalogue, the Buyer is always responsible for the choice of the product (machine or accessory), the adequacy between the machine or accessory and the expected result. He is responsible for its proper use and assembly according to the rules of art and regulations. Under no circumstances shall IBL SERVICE be under any obligation with regard to the end result.

For specific products that have been the subject of customer specifications (e.g. specifications) accepted by IBL SERVICE, IBL SERVICE shall only be bound by the conformity of its product with the contractual specification documents and by the achievement of the performance defined in these documents, and under the conditions provided for (in particular with regard to the environment). Any implementation outside these conditions constitutes abnormal use of the product.

 8.2. Advisory obligations

IBL SERVICE is at the disposal of its customers to give them any advice concerning the use of its products. The request should be made by email at :

IBL SERVICE shall not be held liable by the Buyer in the event that the Buyer does not provide IBL SERVICE with complete information to enable IBL SERVICE to assess the customer's needs.

8.3. The Reseller Buyer

Except in the case where IBL SERVICE has been in direct contact with the final customer concerning the need to be satisfied, the Buyer-reseller is always responsible for the advice he gives to his customers and for the good adequacy between the purchased product, the constraints of use and the result expected by the final customer, which results and constraints are unknown to IBL SERVICE.
IBL SERVICE is at the disposal of the Buyer-reseller to help him in this task, within the limits of the information that will be transmitted to him.

8.4. Insurance

IBL SERVICE is insured for all the usual risks of its activity and at the usual level of the profession. It provides its customers with valid certificates.

Article 9: Special conditions

These general terms and conditions of sale do not exclude the application of special terms and conditions of sale.

Article 10: Jurisdiction and language

French law applies to the sales of IBL SERVICE as well as to the related agreements. The Buyer's orders are placed under the formal condition that in the event of disputes relating to the supplies and their payment, the Commercial Court of the seller's registered office shall have sole jurisdiction to the exclusion of any other jurisdiction designated by the Buyer, even in the event of multiple defendants.
All documents must be written in French. In the event of differences in interpretation between a text in French and a text in a foreign language, the French text shall prevail.

ConceptClim - Illustration for August 2022 Closure